Terms and Condition

Access to and use of ‘Crack Academy’ (including any on-line courses, training material and tutorials) (‘the Service’) within the India and internationally is provided by Crack Edtech Pvt Ltd, Zirakpur (‘we’, ‘us’ or ‘our’) on the following Terms and Conditions. 
 
 By using the Service you agree to be bound by these Terms and Conditions, which shall take effect immediately on your first use of the Service. If you do not agree to be bound by all of the following Terms and Conditions please do not access, use and/or contribute to the Service.


1. Use of the Service

  1. You agree to use the Service only for lawful purposes. You may not use the Service or any part of it for commercial purposes.
  2. You must only use the Service in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of Crack Edtech Pvt Ltd. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Service.
  3. We operate a ‘fair use’ policy to protect the quality of service to our users. If we believe you are using excessive bandwidth or your use of the Service is adversely affecting our network (or any part of it) or our other users we reserve the right to manage or regulate your usage of the Service. This may include temporarily suspending your user account.

2. Amendments

  1. Crack Edtech Pvt Ltd reserves the right to make change to these Terms and Conditions from time to time and so you should check these Terms and Conditions regularly. Your continued use of the Service will be deemed acceptance of the updated or amended Terms and Conditions. If you do not agree to the changes, you should cease using the Service.
  2. If there is any conflict between these Terms and Conditions and specific local terms appearing elsewhere on the Service (including community rules) then the latter shall prevail.

3. Registration

  1. In order to participate in and contribute to Crack Academy courses and communities you may be required to register with Crack Academy. Any personal information supplied to Crack Academy as part of this registration process and/or any other interaction with Crack Academy will be collected, stored and used in accordance with Crack Academy's Privacy Policy.
  2. To register on the website- crackacademy.in you must be over sixteen years of age unless you have the explicit permission of your parent or guardian.
  3. You must ensure that the details provided by you on registration or at any time are correct and complete.
  4. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.
  5. All user accounts must be registered with a valid personal email address that you access regularly so that moderation emails can be sent to you. Accounts registered with someone else's email address, or with temporary email addresses may be closed without notice. We may require users to re-validate their account if we believe they have been using an invalid email address.
  6. You must keep your password and user name confidential and not disclose them or share them with anyone. If you know or suspect that someone else knows your password you should notify us by contacting [email protected] immediately.
  7. If Crack Academy has reason to believe that there is likely to be a breach of security or misuse of the website- crackacademy.in, we may require you to change your password or we may suspend your account.
  8. Crack Edtech Pvt Ltd reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
  9. If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts.

4. Intellectual property

  1. All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on Service and all content (including all applications and materials) located on or available through the Service shall remain vested in Crack Academy.
  2. You must not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Crack Edtech Pvt Ltd content in any way except for your own personal, non-commercial use. Any other use of the contenton website  or apllication requires the prior written permission of Crack Edtech Pvt Ltd, Royal Estate Main office, gate no 1. Chandigarh – Ambala Highway, Zirakpur, SAS Nagar, Punjab-140603, India.
  3. The names, images and logos identifying Crack Edtech Pvt Ltd or third parties and their products and services are subject to copyright, design rights and trademarks of Crack Academy and/or third parties. Nothing contained in these Terms and Conditions shall be construed as conferring any license or right to use any trade mark, design right or copyright of Crack Edtech Pvt    Ltd or any other third party.

5. Availability of the Service

  1. Although we aim to offer you the best service possible, we make no promise that the services available at Crack Edtech Pvt Ltd will meet your requirements. We cannot guarantee that the Service will be fault-free. If a fault occurs with the Service you should report it to [email protected] and we will attempt to correct the fault as soon as we reasonably can.
  2. Your access to the Service may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Service as soon as we reasonably can.

6. Crack Edtech Pvt Ltd right to suspend or cancel your registration

  1. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
  2. You can cancel your registration at any time by informing us in writing at [email protected] if you do so, you must stop using the Service.
  3. The suspension or cancellation of your registration and your right to use the Service shall not affect either party’s statutory rights or liabilities.

7. Disclaimers and limitation of liability

  1. ALL CONTENT PROVIDED ON OR THROUGH THE SERVICE, INCLUDING THE INFORMATION, NAMES, IMAGES, PICTURES, LOGOS AND ICONS REGARDING OR RELATING TO EATON MEDIA, ITS PRODUCTS AND SERVICES (OR TO THIRD PARTY PRODUCTS AND SERVICES), IS PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS. TO THE EXTENT PERMITTED BY LAW, CRACK EDTECH PVT LTD EXCLUDES ALL REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED BY LAW), INCLUDING THE IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY AND ACCURACY. CRACK EDTECH PVT LTD DOES NOT GUARANTEE THE TIMELINESS, COMPLETENESS OR PERFORMANCE OF ANY ASPECT OF THE SERVICE OR ANY OF ITS CONTENT. WHILE WE TRY TO ENSURE THAT ALL CONTENT PROVIDED BY CRACK EDTECH PVT LTD IS CORRECT AT THE TIME OF PUBLICATION NO RESPONSIBILITY IS ACCEPTED BY OR ON BEHALF OF CRACK ACADEMY FOR ANY ERRORS, OMISSIONS OR INACCURATE CONTENT ON THE SERVICE.
  2. NOTHING IN THESE TERMS AND CONDITIONS LIMITS OR EXCLUDES EATON MEDIA'S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY ITS PROVEN NEGLIGENCE. SUBJECT TO THE PREVIOUS SENTENCE, NEITHER CRACK EDTECH PVT LTD NOR ANY OF ITS OFFICERS OR EMPLOYEES SHALL BE LIABLE FOR ANY OF THE FOLLOWING LOSSES OR DAMAGES (WHETHER SUCH DAMAGE OR LOSSES WERE FORESEEN, FORESEEABLE, KNOWN OR OTHERWISE): (A) LOSS OF DATA; (B) LOSS OF REVENUE OR ANTICIPATED PROFITS; (C) LOSS OF BUSINESS; (D) LOSS OF OPPORTUNITY OR ANTICIPATED SAVINGS; (E) LOSS OF GOODWILL OR INJURY TO REPUTATION; (F) LOSSES SUFFERED BY THIRD PARTIES; OR (G) ANY INDIRECT, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING FROM THE USE OF THE SERVICE REGARDLESS OF THE FORM OF ACTION
  3. CRACK EDTECH PVT LTD DOES NOT WARRANT THAT FUNCTIONS AVAILABLE ON OR THROUGH THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS. YOU ACKNOWLEDGE THAT IT IS YOUR RESPONSIBILITY TO IMPLEMENT SUFFICIENT PROCEDURES AND VIRUS CHECKS (INCLUDING ANTI-VIRUS AND OTHER SECURITY CHECKS) TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR THE ACCURACY OF DATA INPUT AND OUTPUT.  

 

 

8. Applicable law

  1. These Terms and Conditions will be subject to the laws of State of Punjab, India &  State of Delhi, India. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the S.A.S. Nagar Mohali Jurisdiction only.

9. International use

  1. We make no promise that materials available on or through the Service are appropriate or available for use in locations outside the India, and accessing the Service from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Service from locations outside the India, you do so, on your own initiative and are responsible for compliance with local laws.

10. Miscellaneous

  1. If any of these Terms and Conditions are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and Conditions and the remaining Terms and Conditions shall survive and continue to be binding and enforceable.
  2. You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
  3. If you breach these Terms and Conditions and Crack Edtech Pvt Ltd chooses to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
  4. Crack Edtech Pvt Ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.

11. Publicity

  1. The Service is owned and operated by Crack Edtech Pvt Ltd a company registered in Punjab, India and whose registered office address is at Royal Estate main office, Gate No. 1, Near IDBI Bank, Chandigarh-Ambala highway, Zirakpur, Punjab, India-140603.
  1. If you have any queries please contact [email protected]

 

 

Online Course – 


 These terms relate to the paid-for on-line training services supplied to you through the Crack Academy website and Crack Academy application and should be read in conjunction with our General Terms & Conditions above which shall also apply save where they are inconsistent with these terms.

1. Prices and payment

  1. Your order is an offer to purchase Online Course Services from us. The Online Course Service will be made available to you once your payment has been authorized and the course session has started. There will be no contract of any kind between you and us unless and until you make authorized payment for the Online Course Service. At any point up until then, we may decline to supply the Online Course Service to you without giving any reason.
  2. The fee for the Online Course Service is calculated and payable in advance of the course start date as set out on website or application. The Company shall be under no obligation to provide the Online Course Service until the fee has been paid.
  3. All prices are expressed inclusive of any GST payable unless otherwise stated.
  4. Your credit/debit card details are not handled by Crack Edtech Pvt Ltd. All payment and all credit card handling is through the third party. We do not store any credit card details. Authority for payment must be given at the time of placing your order.


 
 

2. Delivery

  1. Within 48 hours of purchase (during the working week), a confirmation will be sent to the customer acknowledging payment and successful enrollment in the course.
  2. Within one week before the announced course start date customer will be will be notified by email of an online URL where the course materials will be located. Customers will be required to create a username and password for logging into the site and accessing the course content.
  3. New course content will be delivered weekly as per the topic outline. Users will have access to previous week's course material until the end of the course.
  4. It is not possible to pause your course or take a holiday midway through your course.

 

3. Using the Online Course Service

  1. Please read the description for the Online Course Service carefully before placing your order as refunds cannot be given (see section 7 below).
  2. Crack Edtech Pvt Ltd warrants that it has the right to provide the Online Course Service and will use all reasonable skill and care in making the Online Course Service available to you and in ensuring its availability. Because of the nature of the internet, errors and omissions do occur and CrackEdtech Pvt Ltd does not give any other warranties in respect of the Online Course Service.
  3. Crack Edtech Pvt Ltd is continually seeking to improve the Online Course Services. Crack Edtech Pvt Ltd reserves the right, at its discretion, to make changes to any part of any Online Course Service provided that it does not materially reduce its content or functionality.
  4. In the event that Crack Edtech Pvt Ltd withdraws or is permanently unable to deliver a particular Online Course Service a partial refund will be given covering the portion of the course that remains undelivered.

4. Posting of content

  1. Some Online Course Services allow you to post content to the Crack Academy website or application including asking questions about the course, posting completed assignments, and taking part in discussion boards.
  1. All content which you provide or upload to our website shall be subject to the relevant provisions of our General Terms & Conditions.

5. Fair use policy

  1. We operate a ‘fair use’ policy to protect the quality of our Online Course Services. If we believe your use of a Online Course Service is taking up excessive bandwidth or your use of a Online Course Service is adversely affecting the provision of the service (or any part of it) to other users, or other users’ enjoyment of the service, we reserve the right to manage or regulate your usage of the Online Course Service. This may include temporarily suspending your user account and/or access to the Online Course Service.

6. No commercial use

  1. Subject to clause 4.2, all Online Course Services are available for non-commercial use only. Crack Edtech Pvt Ltd reserves the rights to refuse orders from businesses that we consider are for commercial concerns. You may not re-sell or make available to any third party the Online Course Services without the prior written consent of Eaton Media.
  2. Subject to paying the applicable fees, universities and other teaching organizations are permitted to deliver the Online Course Service to their named students.

7. Cancellation and refunds

  1. Refunds cannot be made for downloadable digital items.
  2. We believe in our quality and commitment towards making these notes indispensable for any student preparing for Civil Services Examination. Therefore, we have introduced a "quit option" for the students. Under our return policy, if any student after receiving the notes does not like them, he/ she can return them within 15 days of subscription. The total fee already deposited by the student shall be returned back completely except Rs. 100/- shipment charges (per subject). The Return Policy will cease to operate one month before the examination (both Prelims & Mains). Don't mark anything on notes, don't temper the notes. If you need to request a refund for whatever reason please contact [email protected].
  3. It is not possible to cancel or postpone your course, apart from under the circumstances in item 2 above.
  4. Your access to the Online Course Service may be terminated by written notice if you are in material breach of these terms and the breach is not remedied within the period of 15 days after written notice of the breach has been given to you. If we reasonably believe your breach of these terms affects our lawful operation of the Online Course Service or third party customers we may suspend your access to the Online Course Service at any time.

8. Interpretation

  1. In these terms “Crack Academy”, “we”, “us” or “our” refers to Crack Edtech Pvt Ltd a company registered in Punjab, India at Royal Estate main office, Gate No. 1, Near IDBI Bank, Chandigarh-Ambala highway, Zirakpur, Punjab, India-140603.
  2. If you have any queries please contact [email protected].

 

Refund Policy:

At Crack Academy, we strive to provide you with the best products and services. However, we understand that there may be situations where you need to request a refund. Please review our refund policy below for detailed information on how we handle refund requests:
Product and Service Eligibility: Not all products and services are eligible for refunds. Please refer to the specific product or service's terms and conditions for eligibility details.
Requesting a Refund: To request a refund, please contact our customer support team via email at [email protected] or by phone at 921-7070707. Be prepared to provide your order number and a detailed explanation of the reason for the refund request.
Refund Processing Time: Once your refund request is received, we will review it and notify you of the approval or rejection of your refund. Refunds, if approved, will be processed within 15 business days and issued via the original payment method, unless otherwise specified.
Non-Refundable Items: Certain items are non-refundable, such as services that have already been rendered.
Refund Amount: The refund amount may vary depending on the circumstances of your request. We reserve the right to deduct any applicable fees, such as restocking fees, shipping costs, or processing fees, from the refund amount.

Cancellation Policy:

We understand that plans can change, and you may need to cancel an order or a subscription. Our cancellation policy is designed to provide clarity on how cancellations are handled:
Order Cancellation: To cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled if they have not been shipped or processed. If the order has already been processed, you may need to follow our refund policy to return the items.
Subscription Cancellation: If you wish to cancel a subscription service, please refer to the specific terms and conditions of that service for cancellation instructions. Some subscriptions may have minimum commitment periods, and early cancellation may incur fees.
Automatic Renewals: If you have signed up for a subscription with automatic renewals, you can cancel future renewals by following the instructions provided in your account settings or by contacting our customer support team.
Refunds for Canceled Subscriptions: Subscription cancellations may not always result in refunds. Please review the terms of your subscription for details on refunds or prorated refunds.
Please note that this refund and cancellation policy may be subject to change, and the most up-to-date version will always be available on our website. We encourage you to review our policy before making any purchases or cancellations.
If you have any questions or require further clarification, please do not hesitate to reach out to our customer support team at [email protected] or call us at 921-7070707. We are here to assist you and ensure a smooth experience with Crack Academy.